QUESTIONS & ANSWERS
Q - How much does your travel quotes and booking
assistance cost
to the client?
A - NOTHING! Our fees come directly from the
commissions and net prices we get from our service
providers/suppliers. Since we make our own travel
arrangements with no intermediaries, in most cases our
clients will get a lower market price for the same type of tour
or travel package, when compared to the tariffs of other
travel agencies and tours operators.
Q - How do I get a quote?
A - Easy! Just contact, fill out our quote form, or call our
toll-free number in the USA. We will collect some initial
information and provide you with a quote. It’s that simple!
Q – How do I pay for my vacation? Who will charge my
credit card when the reservation is made?
A – You may pay by credit card and check. If the tour or
travel package includes flights, and or cruises, you must
pay with a bank cashier’s or certified check.
Q – Who charges my credit card?
A – Since we mostly sell our own tour and travel packages
(which are not sold in other travel agencies), the charges in
your credit card will appear as made by Travel Tours 365,
Inc. In very rare occasions charges may be made directly by
the airlines, cruise lines and or the suppliers or service
providers included in your package.
Q – Do I have to pay at once or can I separate my tour
or travel package with a deposit and pay in istallments
prior to the departure?
A – Most of our tour and travel packages must be paid at
the moment in which you make the reservation. 2) We have
some specific escorted group tours that will allow you to put
an initial deposit to reserve your space, and then pay the
balance in installments. In this case, if you put a deposit, the
price of your tour will not change even if the airfare and/or
hotel tariffs increase, but the remaining balance of your
reserved group tour, must be paid in full at least 6o days
prior to the date of departure.
Q – How long do I have to cancel my boking and will I
get a refund if I cancel?
A – As written in our Terms and Conditions, since we sell
tours and travel packages that include air, hotels, cruises,
transfers, meals, and/or a combination or various products
and services, it is very important that you understand that
ALL OUR SALES ARE FINAL, Non-refundable and non-
changeable. If your tour or travel package is for a future
date, we highly recommend you to buy travel insurance, just
in case you get sick, or something out of your control
happens, that would prevent you from traveling; so that you
don’t lose your money.
Q – Is travel insurance already included in your tour
and travel packages?
A – NO. Like most internet travel agencies and vendors, our
tours and travel packages DON’T include travel insurance.
Travel insurance is NOT included in any of our travel
packages and every passenger is required to buy a travel
insurance policy that would cover at least $100,000 US
dollars in medical expenses and $1,000.000 US dollars in
repatriation hospitalization and medical emergency
expenses. NOTE: All passengers must buy their travel
insurance at least 4 days prior to the trip departure date.
Q - Why should I use your service, when I can make the
arrangements and booking for my tour or travel
package online by myself, or by calling the airlines and
hotels directly?
A - We put over 40 years of experience on the Tour and
Travel Industry at your service. We have been making tour
and travel arrangements to most travel destinations
worldwide for decades and know those travel destinations.
We know most of the ins and outs of each itinerary and can
offer you firsthand knowledge to answer all the questions
you may have prior and during the trip.
We work hard on your behalf. Our main role is to make your
trip - whether for work or pleasure - a safe, stress-free,
memorable experience. We spend time not only putting
together all the logistics of your tour or travel package, but
also making sure that you are well taken care of, during the
whole itinerary.
"Without a good Tour Operator like Travel Tours 365, Inc.,
You're on Your Own"; unless you have previously been in
the places you are about to visit. An even in situations
where clients have previously been in a particular place, we
find out that, most clients would still book their travel wish
list and needs with us, because of the way we treat our
clientele, and also to save themselves some money and a
lot of headaches.
Q – The internet gives me a lot of options and better
prices… Why should I still use your service and buy
your tours and packages?
A – The prices you see on the internet don’t tell the whole
story about a tour or travel package. You have to fairly
compare what you buy on the internet with what we offer
you. Some passengers tell us they saw a better price in the
internet, or in another travel agency, but when they let us
see their itineraries, we show them the difference and they
realize our packages are better and most end up traveling
with us if they can still cancel the reservation they made.
The internet and technology alone, cannot replicate many
things, and personal touch and experience are two good
examples.
The Internet is a valuable resource, but it cannot replace the
expertise, guidance and personal service of a travel agent.
Most people don’t have the time and patience to depend
just on machines. You may book your entire tour or travel
package using the internet and/or your applications and
gadgets, but if you have a question, that’s when your
problems and disappointments usually will start.
Most internet vendors and suppliers are too busy to answer
all your questions and to dedicate time to you. We offer you
the service you deserve from the time of booking, during
your trip, till you return and beyond your travel. We see our
clients as part of our family.
QUESTIONS & ANSWERS
WHY US?
WHY TRAVEL TOURS 365?
1) Experience: Over 40 years of experience in making travel
arrangements around the world and thousands and
thousands of satisfied customers through the years.
2) Knowledge: Each one of our tours and itineraries is
carefully designed and operated based on firsthand
knowledge and practical experience. We know each one of
our tours around the world, because our travel planners
have previously been, and continuously travel to each of the
destinations we offer. That alone makes a big difference
when you ask for information about a specific tour and/or
itinerary.
3) Stress free travel: We make your travel experience as
smooth as possible and can assist you from beginning to
end, as much or as little as you wish.
4) Service: You are more than a client to us and we are
here for you. We want you to get the most out of your trip
and we dedicate as much time as needed to listen to you
and to plan and explain every aspect of your travel package
and itinerary, so that you get the most out of your vacation
and bring back beautiful memories.
5) Unique Tours: Our tour packages are not sold in any
other travel agency. Most travel agencies are resellers and
sell tour and travel packages to get a commission and refer
your travel plans to a third party. We are with you from
beginning to end, and beyond your trip.
6) Our guides: Most of our local tour guides and
representatives are residents and/or natives of the region
you’ll visit and each one is selected based on their level of
experience, personality, integrity, responsibility, sense of
humor and hospitality skills. During each itinerary,
knowledgeable and professional specialists may join our
groups to share information, facts, and their insights about
different aspects relating to everything you see, do and
experience during your tour.
7) Accommodations: All our accommodations are known as
Tourist Class (clean and comfortable) and range from 3
stars to exclusive 5 stars brand name hotels and resorts,
most of them conveniently located near the destination
airports, for easy access to local transportation, etc.
8) Unbeatable value: We make direct travel arrangements,
without using any intermediaries. This way we are able to
offer you top quality services, keeping our tariffs low, when
comparing same exact travel packages with those of others
within the tour industry.
0) Fun: Many of the tours offered in the market are boring
and average when it comes to balancing information and
fun. In our tours you get to decide how much information
and how much fun you want to have. Our licensed local tour
guides and representatives are prepared to give you as
much information as you want and the job of our tour group
escorts and tour conductors is to make sure you are also
having a good time, whether on business related trips, as
well as on our regular tours.
10) Safety, comfort and quality: Your safety is our main
goal. We want you to enjoy your trip, to be comfortable and
have fun. At the same time, we follow strict procedures and
rules for your own safety, and that of all your fellow
passengers. Each one of our group tours is assigned a tour
conductor (tour escort), for your safety and also to assist
you during the trip. Please follow the recommendations and
instructions of your assigned tour conductors (tour escorts)
and local tour guides.
11) Equipment: We select the most modern and up-to-date
transportation vehicles. Our local transportation service
providers are specialized in tourism and are licensed and
insured.
1 (888) 453-7111
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TRAVEL TOURS 365, INC.
info@traveltours365.com